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How do I contact FootcareZone?
Email
You can contact our Customer Service specialists at FootcareZone via email at service@footcarezone.com.
Mail
FootcareZone, 123 Dwight Road, W-1, Longmeadow, MA 01106-1888
Phone
1-877-295-0828
What are your shipping policies?
Except as otherwise stated in Product Descriptions, we ship anywhere in the United States. Sorry, we do not ship anywhere else at this time. However, our affiliates may ship outside the United States. Please check their websites to confirm.
For our shipping rates, and other questions, please see our Orders section.
Our products are normally in stock. Once in a while, an item can go on backorder. If this happens, we will email you. We will ship all other items right away, and we will ship the remaining item as soon as we receive it at no extra cost to you.
When your order is processed for shipping, you will receive an email with shipping information. If you have not received this email, please contact us at service@footcarezone.com.
Our shipping policies apply to all products offered directly by FootcareZone. Please review the policies of our affliates for products that are offered through our affiliates.
What is your return policy?
You may return an item for a refund within 30 days of the shipment date. All returned items must either have a manufacturer or material defect or be in original, new, and unopened condition. All shipping and handling charges are non-refundable.
Prior to returning an item, please email FootcareZone at service@footcarezone.comto receive an emailed return authorization. In your email request, list the order number, the item being returned and the reason for the return. Do not return your product until you have received an emailed return authorization with return instructions. All returns must be accompanied by the packing slip.
You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
Your return authorization will indicate where you need to send your return.
If you have any questions regarding your order, please feel free to contact us at service@footcarezone.com.
Our return policies apply to all products offered directly by FootcareZone. Please review the policies of our affliates for products that are offered through our affiliates.
What forms of payment do you accept?
At FootcareZone, we accept Mastercard, Visa, American Express Cards, Discover, and Paypal for payment. All payment information is encrypted for your protection.
Our payment policies apply to all products offered directly by FootcareZone. Please review the policies of our affliates for products that are offered through our affiliates.
Can I place a telephone order?
We currently only accept internet orders.
Will I be charged sales tax?
You will be charged 5% Massachusetts sales tax if your order is shipped to Massachusetts.
Do you offer Gift Certificates?
We do not currently offer gift certificates for FootcareZone products. However, we do offer Spa Finder gift certificates in our Spa Gift Section.
How are orders handled by your affliates?
The payment, shipping, return and other policies listed on footcarezone.com apply to all shipments sent directly by FootcareZone. Those are orders that you purchase in our FootcareZone shopping cart.
In order to offer a wider range of products that will be useful to you, we also work with affiilates like Spa Finder (for spa gifts), Amazon.com (for books), magazine.com (for subscriptions), and Vitacost (for vitamins and nutritional supplements). When you order spa gifts, books, medical guides, magazines, or vitamins, you will be placing your orders directly with our affiliates in their shopping carts through a linked gateway. Please review their ordering, payment, shipping, return, and other policies to confirm the details for those shipments, as those shipments will be handled separately from FootcareZone.
I can't see the photo images or other links to your affiliate stores. What should I do?
We use advertising banners as a tool to access our affiliates. Sometimes, your security settings in Internet Explorer can make it impossible to see (and use) thse links. If you would like to use the links (are unable to do so already), please follow these steps to adjust your system settings:
In Internet Explorer --
1) Click Tools on the IE menu bar (top of the screen)
2) Click Internet Options
3) Click Privacy
4) Click Edit under the Website box
5) In the Address of Website Box type: linksynergy.com (then hit Allow), then type linkshare.com (then hit allow)
6) Hit OK
7) Hit Ok on the next Box
8) Close out of all your browser windows and then reopen and try again.
If you are still having this problem, please contact us at service@footcarezone.com.
How can I be sure that my credit card and other personal information is secure?
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow reasonable business standards to protect the personal information submitted to us, both during transmission and once we receive it.
Please see our Privacy Policy for more information on your personal information and our security procedures. For orders placed with our affiliates, please review their privacy and security policies for more details.
For your additional security, we are a GeoTrust Registered Member. Our website has been validated by GeoTrust as an authentic and legally registered internet domain. This validation allows you to verify the people with whom you are dealing. We have committed to abide by the GeoTrust Responsible Membership Pledge regarding truthfulness in advertising, disclosure of business practices, protection of consumer information, and respect of consumer privacy. Please click on the GeoTrust Registered Member Certificate at the bottom of any of our website pages for more information and to verify our website.
Where can I find relevant foot and health-related information?
Please visit our Knowledge Center - a thoughtfully selected collection of free foot and health-related educational and informational resources. Of course, these resources are not medical advice. Never substitute them for the advice of your podiatrist or other medical provider regarding the treatement, care, or management of any medical, health, or surgical condition.
How can I be sure about the quality of the information provided by FootcareZone?
We are proud that our website has been reviewed and certified by the independent, international Health on Net Foundation (HON). By complying with the foundation's HONcode and its 8 principles for health-related websites, we ensure that we provide information that is trustworthy and that we protect your personal information. Please click on the HONcode certificate for more information:
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