Orders

Note Regarding Orders from Affiliates

The payment, shipping, return and other policies listed below apply to all shipments sent directly by FootcareZone.  Those are orders that you purchase in our shopping cart. 

In order to offer a wider range of products that will be useful to you, we also work with affiilates like Spa Finder (for spa gifts), Amazon.com (for books), magazine.com (for subscriptions), and Vitacost (for vitamins and nutritional supplements).  When you order spa gifts, books, magazines, or vitamins, you will be placing your orders directly with our affiliates in their shopping carts through a linked gateway.  Please review their ordering, payment, shipping, return, and other policies to confirm the details for those shipments, as those shipments will be handled separately from FootcareZone.  

Payment

At FootcareZone, we accept Mastercard, Visa, American Express Cards, Discover, and Paypal for payment.  All payment information is encrypted for your protection.

We are especially pleased to be an affiliate of American Express, which allows us to invite you to apply for a variety of American Express cards, all of which we are glad to accept here at FootcareZone.  Here are some special American Express offers:

One from American Express (SM)

American Express® Rewards Gold Card

American Express® Rewards Green Card

Earn up to 5% cash back with Blue Cash® from American Express.

Shipping

Except as otherwise stated in Product Descriptions, we ship anywhere in the United States. Sorry, we do not ship anywhere else at this time.

Our shipping rates are:

This section is currently under construction.  Please contact us if you have questions about shipping.  We are sorry about any inconvenience.

Backorders

Our products are normally in stock. Once in a while, an item can go on backorder. If this happens, we will email you. We will ship all other items right away, and we will ship the remaining item as soon as we receive it at no extra cost to you.

Shipping Confirmation

When your order is processed for shipping, you will receive an email with shipping information.  If you have not received this email, please contact us at service@footcarezone.com.

Guarantee

Unless otherwise stated in the applicable product description, for 30 days after the shipping date, we guarantee that our products will be free from manufacturer or material defects. Please refer to our Return Policy for details on how to make a return.  Otherwise, we make no other warranties or guarantees regarding our merchandise.  Please refer to the Terms of Use for this site for additional details.

Returns

You may return an item for a refund within 30 days of the shipment date. All returned items must either have a manufacturer or material defect or be in original, new, and unopened condition.  All shipping and handling charges are non-refundable.

Prior to returning an item, please email FootcareZone at service@footcarezone.comto receive an emailed return authorization.  In your email request, list the order number, the item being returned and the reason for the return. Do not return your product until you have received an emailed return authorization with return instructions. All returns must be accompanied by the packing slip.

You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
 
Your return authorization will indicate where you need to send your return.
 
If you have any questions regarding your order, please feel free to contact us at service@footcarezone.com.